Service Zen – The 3 Key Customer Behaviours
Can you master these difficult customer situations?
Every organization, no matter the industry or market, needs to keep their customers happy. However,
the world of business is full of stories of poor customer experience and shoddy service.
We believe that great customer service is about the rigorous adoption and display of a few, simple
customer facing values.
- Discover the three, customer
- Explore the behaviours under
- Apply the behaviours in
customer interactions and scenarios
- Create a personal action plan
with their customers
- The three customer facing
- The customer facing value
- Game briefing
- Facilitated, virtual,
- Exploration of 5 conflict
management styles through the
- Learning summary and
- Personal action plan