Building Empathy
How well can you understand and embrace the perspectives of other people?
Target Audience
All Levels
2.5 hours
Live Virtual, Simulation Driven
Everyone comes into the workplace with a knowledge of their own needs, desires, challenges, life-stages, and constraints. How can we balance the two ends – driving performance while taking care of emotional and mental well-being of team members?
Program objectives
  • Appreciate the importance of demonstrating empathy at the workplace
  • Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
  • Be mindful of team members’ needs, motives and actions and act accordingly
  • Utilise a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios with
Concepts and tools
  • The difference between empathy and sympathy
  • The 3 part framework – Sensing-Seeking-Acting
  • Exploratory and open-ended questioning as a tool for seeking
  • Empathetic communication guide – Empathy nudges
  • Action guide to understand what to do in specific situations
Program flow
  • Introduction to the core concepts of Empathy
  • A group discussion on the business case for empathy
  • Facilitated, virtual multi player board game
  • The 3-part framework of sensing, seeking and acting
  • Post workshop simulation