Building Empathy
How well can you understand and embrace the perspectives of other people?
Target Audience
All Levels
Time
2.5 hours
Format
Live Virtual, Simulation Driven
Overview
Everyone comes into the workplace with a knowledge of their own needs, desires, challenges, life-stages, and constraints. How can we balance the two ends – driving performance while taking care of emotional and mental well-being of team members?
Program
Program objectives
  • Appreciate the importance of demonstrating empathy at the workplace
  • Use the 3-part framework of Sensing-Seeking-Acting to display emotional intelligence at work
  • Be mindful of team members’ needs, motives and actions and act accordingly
  • Utilise a toolkit of communication skills to engage in more empathetic interactions in different workplace scenarios with
Concepts and tools
  • The difference between empathy and sympathy
  • The 3 part framework – Sensing-Seeking-Acting
  • Exploratory and open-ended questioning as a tool for seeking
  • Empathetic communication guide – Empathy nudges
  • Action guide to understand what to do in specific situations
Program flow
  • Introduction to the core concepts of Empathy
  • A group discussion on the business case for empathy
  • Facilitated, virtual multi player board game
  • The 3-part framework of sensing, seeking and acting
  • Post workshop simulation